Technical Account Manager

📋 Description

• Partner closely with Customer Performance across an existing customer portfolio, providing
• Own the ongoing technical health of customer accounts, including configuration, tracking
• Proactively identify data quality issues, configuration drift, pipeline failures, and other
• Diagnose customer-specific issues by tracing data flows, validating assumptions, reviewing
• Resolve technical issues directly when they fall within scope, or coordinate escalations through
• Remain accountable throughout the resolution process, keeping Customer Performance informed and

🎯 Requirements

• Experience in a technical, post-sale, customer-facing position such as Technical Account Manager
• Strong troubleshooting and root-cause analysis capabilities, with the ability to move from a
• Technical fluency across data flows, integrations, APIs, web tracking, ecommerce infrastructure
• Comfortable working with logs, queries, APIs, dashboards, and lightweight scripts to investigate
• Ability to manage technical health across multiple customer accounts, prioritize investigations
• Excellent written and verbal communication skills, particularly the ability to explain technical

🎁 Benefits

• Competitive compensation, with the final package varying based on experience, skills, and location.
• Equity package in addition to base salary.
• Comprehensive medical, dental, and vision healthcare coverage.
• 401(k) retirement plan.
• Flexible paid time off policy.
• 12 company-paid holidays.