Technical Account Manager 3

📋 Description

• Be the designated TAM for strategic customers (9am–6pm CT Central).
• Resolve complex technical issues with high business impact.
• Provide proactive guidance to use Twilio tech and reduce downtime.
• Collaborate with customers' developers/partners and file JIRAs for bugs.
• Analyze customer trends, propose improvements, and report to management.
• Stay calm under load; prioritize effectively; holiday coverage possible (stipend).

🎯 Requirements

• 4 to 6+ years of relevant experience.
• Strong RESTful APIs knowledge; troubleshoot cloud solutions.
• Server-side: Java, Node.js, PHP, C#, Python; client-side: JavaScript with React/Redux.
• Experience with scripting languages (JavaScript, Node.js, Python) and familiarity with React.
• Troubleshoot network connectivity (TCP/UDP) and SSL/TLS basics; collaborate with customer developers.
• Clear communication to explain complex issues to technical and non-technical audiences.

🎁 Benefits

• Competitive pay, generous time off, parental and wellness leave, healthcare.
• Retirement savings plan; other location-specific benefits.
• Remote-friendly with global team; opportunities for growth.