Resolve customer issues with technical and diplomatic skills.
Assist customers' developers to resolve complex problems.
Collaborate with Twilio Product and Engineering via Slack and JIRA for bugs.
Analyze customer trends and report improvements to enhance support processes.
Provide proactive guidance to maximize Twilio technologies and prevent downtime.

🎯 Requirements

4 to 6+ years of relevant experience.
RESTful APIs knowledge and cloud solution troubleshooting.
Server-side (Java/Node.js/PHP/C#/Python) and client-side (JavaScript/React/Redux) skills.
Scripting language development: Node.js, JavaScript, Python, React.
Strong networking: TCP/UDP, SSL/TLS basics.
Excellent communication of complex tech to technical and non-technical audiences.

🎁 Benefits

Competitive pay.
Generous time off and parental/wellness leave.
Healthcare and retirement savings program.
Remote-first culture and inclusive team.

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