Technical Account Manager 3

📋 Description

• Serve as designated technical support contact for strategic Twilio customers.
• Support customers during 9am-6pm Eastern and resolve complex issues.
• Provide proactive guidance to optimize customer Twilio environments.
• Communicate findings to Product/Engineering; file JIRAs for bugs.
• Analyze customer trends to improve support processes and urgency.
• Collaborate with teammates and other departments to drive solutions.

🎯 Requirements

• 4-6+ years of relevant experience.
• Strong RESTful/API knowledge; troubleshoot cloud solutions.
• Troubleshoot server-side code (Java/Node.js/PHP/C#/Python) and client-side JS (React/Redux).
• Troubleshoot network connectivity (TCP/UDP) and SSL/TLS basics.
• Excellent communication with technical and non-technical audiences via phone or email.
• Experience working with customers’ developers to troubleshoot Twilio libraries; cross-team collaboration.

🎁 Benefits

• Competitive pay and generous time off.
• Healthcare and retirement savings programs.
• Remote-friendly, inclusive culture.
• Volunteer opportunities and community impact.
• Flexible hours; Eastern Time support.
• Occasional travel for in-person meetings.