Technical Account Manager

📋 Description

• Manage and support an assigned portfolio of customer accounts, with a strong focus on retention
• Provide daily customer support and coordinate interactions between customers and managed services
• Oversee service delivery to ensure contracted IT services consistently meet or exceed established
• Serve as a stable escalation and primary customer contact for support requests and complex service
• Identify when technical escalation is required and coordinate with senior technical architects and
• Manage customer expectations throughout escalations, maintaining trusted-advisor relationships and

🎯 Requirements

• 5+ years of experience in IT customer account management, managed services, IT project management
• Previous experience working effectively within large, geographically distributed teams while
• Demonstrated ability to quickly assimilate information, think strategically and tactically, and
• Strong customer relationship management skills, including experience providing
• Proven ability to identify, assess, and escalate issues appropriately while maintaining ownership
• Ability to understand and interpret complex business and technical requirements.

🎁 Benefits

• Competitive annual salary range of $110,000–$190,000, depending on experience, industry background
• Remote work environment.
• Opportunity to support high-impact technology projects serving public-sector and commercial
• Exposure to Microsoft cloud, managed services, systems management, and enterprise technology
• Opportunities to work cross-functionally with engineering, architecture, consulting, sales, and
• Career development and continuous learning opportunities.