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2 days ago
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security ai engineering product incident management

📋 Description

  • Own and resolve inbound support tickets from Majors accounts.
  • Triage and resolve urgent customer issues with cross-team coordination.
  • Maintain deep account context for troubleshooting and comms.
  • Provide real-time technical support for senior stakeholders.
  • Lead proactive incident communications and next steps.
  • Participate in incident workflows and post-incident reviews.

🎯 Requirements

  • Experience with enterprise software technical support or escalation.
  • Proven ability to engage high-level stakeholders.
  • Strong attention to detail for complex cases.
  • Familiarity with ticketing queue systems.
  • Strong technical foundation for troubleshooting.
  • Translate tech concepts for non-technical audiences.

🎁 Benefits

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