Added
25 days ago
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Type
Full time
Salary
Salary not provided
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Related skills

data analysis apis sdks payment systems incident management

📋 Description

  • Proactively monitor merchant technical health
  • Be the main technical contact after go-live
  • Support technical incident management
  • Drive merchant technical improvements
  • Build merchant health visibility

🎯 Requirements

  • 3+ years in Technical Account Management, Merchant Support, Solutions Engineering, Technical
  • Strong technical understanding of online payment ecosystems, including APIs, SDKs, transaction
  • Experience with incident management, post-launch technical operations, technical troubleshooting
  • Ability to analyze logs, dashboards, error patterns, transaction behavior, and operational metrics
  • Excellent communication skills, with the ability to simplify technical concepts for non-technical
  • Strong organization, ownership, urgency, and follow-up discipline

🎁 Benefits

  • Vacations and additional PTO
  • Remote work from anywhere
  • Economic support for health insurance, internet and cell phone line
  • We all own DEUNA, we offer stock options
  • Learning and development platform
  • Multidisciplinary, diverse and dynamic team
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