Technical Account Manager

📋 Description

• Own the overall relationship for assigned customers, coordinating multiple projects.
• Support customers through their Pinwheel lifecycle, including onboarding and growth.
• Provide technical guidance during implementation and rollout of new products.
• Identify expansion opportunities by growing usage and partnering with Account Managers on upsell.
• Execute Account Plans developed with Account Managers and the Head of Success.
• Deliver proactive customer success services to Pinwheel customers.

🎯 Requirements

• 5-7 years experience in Customer Success or Account Management.
• Proven experience in a technical role supporting an API-based product.
• Experience with large/enterprise customers (ARR $1m+).
• Understanding of complex systems (APIs, databases) and solving problems.
• Experience building and executing Account Plans with multiple stakeholders.
• Scrappy, creative problem solver in tough/ambiguous scenarios.

🎁 Benefits

• Great compensation & equity packages
• Full medical, dental, and vision benefits
• Life & short-term disability insurance
• Unlimited vacation
• Paid parental leave
• 401K for retirement planning