Manage daily relationship with key Axon customers to build long-term strategic partnerships
Provide technical expertise and best practices to help customers achieve operational goals
Collaborate with cross-functional teams and provide customer insights to shape product roadmaps
Give technical support up to Tier-2 level
Manage customer expectations and maintain high satisfaction
Create knowledge base articles on common and critical issues

🎯 Requirements

German citizenship required for access to sensitive government data
Fluency in German and English
At least 5 years of professional experience in IT support or IT delivery
Strong IT background
Extensive experience working with enterprise customers
Proven success managing customer relationships and technical projects

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