Technical Account Manager

📋 Description

• Be a trusted advisor to the customer. Serve as the primary technical liaison between Axon and the
• Achieve mastery of all Axon technologies / product relevant to the customer’s environment
• Monitor support tickets, provide technical troubleshooting (tier 2 level support) and drive issues
• Provide customer training on Axon products to strengthen product understanding, confidence, and
• Maintain, monitor and report on key performance indicators (KPIs) and service level requirements
• Manage customer expectations, proactively communicate risks and progress, and maintain confidence

🎯 Requirements

• A strong IT background with 5+ years of experience working in an IT support or deployment position.
• Proven track record of successfully managing customer relationships and technical projects
• Experience working with law enforcement and/or government agencies
• Comfortable working alone to complete objectives and satisfy customer requirements with little
• Understanding of Change Management processes with a high level of comfort planning, documenting and
• Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet

🎁 Benefits

• Base pay, bonus, and stock awards
• Benefits offering array of options to support physically, financially and emotionally