Box

1,001-5,000 employees
62 jobs posted

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Technical Account Manager

Customer Support

Added

18 days ago

Location

Type

Full time

Salary

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Related skills

sql machine learning ai apis oauth

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📋 Description

Provide white-glove service to 10-15 assigned accounts; implement Box products.
Understand client's business practices and operating environment.
Conduct weekly/quarterly technical reviews of support health.
Escalate critical technical issues as needed.
Lead customer-facing meetings by phone and in person.
Help design and scale the TAM offering with the team.

🎯 Requirements

5+ years in Technical Support or Account Management.
SQL experience.
Experience with MDM solutions.
Understanding of SAML and OAuth authentication protocols.
API scripting.
Practical experience with AI or Machine Learning.

🎁 Benefits

Box values include in-person collaboration; office presence required.
Equal opportunity employer; commitment to diversity and inclusion.
Reasonable accommodations available during application/interview.

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