Technical Account Manager

📋 Description

• Own post-sales technical support for Enterprise customers.
• Serve as primary technical contact for assigned customers.
• Ensure security, reliability, and performance of customer environments.
• Map environments to Well-Architected framework; identify gaps.
• Collaborate with Product, Engineering, Success, and Partners.
• Travel up to 25% for customer engagements.

🎯 Requirements

• Minimum 8 years in customer-facing technical roles.
• Enterprise and Fortune 500 customer experience.
• Networking knowledge: BGP, OSPF, IPSec, GRE.
• Security tech: Firewalls, IPS, DDoS mitigation, WAF.
• Cloud/SaaS/CDN/edge security platforms.
• Diagnostic tools: Wireshark, traceroute, dig, curl, logs.

🎁 Benefits

• Equal opportunity employer; value diversity.
• Reasonable accommodations available.
• Hybrid work options.