Technical Account Manager

📋 Description

• Ensure customer satisfaction: Focus on customer satisfaction, retention, and reference-ability for
• Expand and develop client relationships: Be the primary focal point for our customers. Build and
• Provide exceptional customer support and be a point of escalation: Work with support teams to
• Collaborate with internal teams: Work closely with all other teams (Sales, Tech Support, R&D
• Be the voice of the customer: Proactively gather feedback on product and service and work
• Educate and enable customers on our products: run enablement sessions and create materials for your

🎯 Requirements

• Client-facing experience: Have 3-5 years of experience in a B2B enterprise customer facing role
• Eager to learn and grow: Open-minded and committed to personal and professional development.
• Technical aptitude: Technical proficiency is important, but a willingness to learn and grow is
• Accountable and self-motivated: You are eager to learn every day, own timelines, and ensure
• Strong organizational and communication skills: Able to effectively manage multiple tasks and
• Collaborative mindset: Work collaboratively with teams across the company. Be a team player.

🎁 Benefits

• Comprehensive total rewards package for personal and professional development
• Well-being and learning stipends
• Flexible work options
• Dedicated time off