Technical Account Manager

📋 Description

• Build and maintain multi-threaded relationships with stakeholders at all levels, from technical
• Lead the development of outcome-driven success plans aligned to each customer's business
• Drive adoption and ROI across Vonage's API portfolio (SMS, WhatsApp, RCS, Voice, Video, and Verify)
• Act as the voice of the customer within Vonage, partnering with Support, Product, and Engineering
• Own the renewal process end-to-end, forecasting accurately and executing strategies to maximize
• Design and deliver tailored enablement programs; serve as a mentor for junior CSMs.

🎯 Requirements

• Fluency in English plus French, Spanish and/or German.
• 8+ years in Customer Success, Technical Account Management, or a similar strategic customer-facing
• Hands-on familiarity with CPaaS products: messaging APIs (SMS, WhatsApp Business Platform, RCS)
• Exceptional verbal and written communication skills, able to translate technical concepts for
• Proven ability to navigate complex, multi-stakeholder environments and drive alignment across
• Data-driven approach: proficient in analyzing customer health scores, usage data, and engagement

🎁 Benefits

• Be part of a cutting-edge technology company driving digital transformation at a global scale.
• Work with a talented, passionate team dedicated to delivering exceptional customer outcomes.
• Competitive salary, benefits, and meaningful career growth opportunities.
• Additional benefits and perks will be shared and discussed with you by the recruiter during the