Technical Account Manager

📋 Description

• Serve as the primary post-sales point of contact and trusted advisor for assigned customers
• Collaborate with Sales to ensure smooth transitions from contract signing into implementation and
• Partner with Resource Management to oversee technical resource allocation, utilization, and
• Manage customer onboarding, feedback, implementation activities, and integration of products and
• Maintain visibility into the sales pipeline and proactively prepare for opportunities approaching
• Work closely with Agile Leads to coordinate Agile delivery practices, implementation timelines

🎯 Requirements

• 5-7+ years of experience in a technical software delivery environment, such as Technical Account
• Post-secondary education in a technical discipline, Business Administration, or equivalent combined
• Previous experience managing technical resources, overseeing project finances, and supporting the
• Demonstrated ability to identify and develop upsell or expansion opportunities within existing
• Strong working knowledge of Agile methodologies, including Scrum and Kanban, especially in software
• Excellent communication, presentation, and negotiation skills, with the ability to engage

🎁 Benefits

• $110,000–$130,000 annual salary
• Remote work environment
• Flexible time-away policy covering PTO, personal days, and sick days
• Competitive health and medical benefits
• RRSP/TFSA/401(k) employee contribution options, depending on eligibility and location
• Life and disability coverage