Technical Account Manager (Integrated Care)

📋 Description

• Proactively enhance service quality for clients as TAM.
• Act as a technical liaison between client and internal teams.
• Help clients leverage LTC/Post-Acute and Acute/Payer solutions.
• Collaborate with Customer Success Manager and Support Team.
• Ensure stakeholders are engaged in projects and decisions.
• Communicate effectively and advocate on client’s behalf.

🎯 Requirements

• Proven work experience in a TAM, PM or similar client-facing role
• Experience dealing with large customers and complex support issues
• Strong customer orientation and service skills
• Solid technical background with hands-on experience in digital technologies
• In-depth knowledge of the healthcare industry
• Excellent verbal and written communication skills

🎁 Benefits

• Benefits starting from Day 1
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support