Technical Account Manager, Public Sector

📋 Description

• Architect the Future: Translate goals into long-term Docebo tech strategies.
• Own the Relationship: Own the Docebo-customer relationship and growth.
• Command the Room: Present performance and SLA updates to execs.
• Guard the Platform: Monitor API usage, integrations, and logins.
• Champion Efficiency: Analyze support patterns, propose improvements.
• Bridge the Gap: Liaise between executives and internal teams during critical events.

🎯 Requirements

• SaaS troubleshooting veteran: 5+ yrs, plus 2+ yrs managing large accounts.
• Public Sector Navigator: US public sector experience and compliance.
• Technical Translator: Distill complex tech for execs/non-tech.
• Web Tech Fluent: JavaScript, CSS, HTML, REST APIs, OAuth 2.0, SAML SSO.
• Data & Integration Specialist: SQL, iPaaS (Workato, Zapier), BI tools.
• Globally Mobile: Travel up to 25%.

🎁 Benefits

• Remote work option with hybrid policy exception.
• Competitive pay plus annual bonus.
• Health benefits to support well-being.
• Paid vacation, Docebo Days, holidays, birthday off.
• Employee Stock Purchase Plan at 15% discount.