Technical Account Manager - Support Delivery

📋 Description

• Understand the full solution NICE & 3rd party integrations for designated accounts
• Analyze support activity and SR trends for the assigned account ensuring SLAs are met, CSAT is
• First point of escalation for designated accounts for support process issues not resolved by the
• Facilitate problem resolution across NICE internal teams, driving actions, communication and
• Establish relationships and effectively communicate with key members of Customer’s technical team
• Identify barriers to product adoption and partner with appropriate NICE and Customer teams to

🎯 Requirements

• Possess excellent organizational and communication skills.
• Proven experience in IT management client-facing roles (TAM, Technical Support Managers, Support
• Background in technical support in an added value
• Understanding of technical concepts and documentation.
• Strong ability to use facts and data to influence decisions
• Ability to prioritize and make appropriate decisions.

🎁 Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of
• There are endless internal career opportunities across multiple roles, disciplines, domains, and
• NICE-FLEX hybrid model: 2 days working from the office and 3 days of remote work, each week.
• All your information will be kept confidential according to EEO guidelines.