Technical Architect, Engage Central Platform

📋 Description

• Design scalable ServiceNow solutions that meet business needs and follow best practices
• Manage single-instance, multi-tenant Engage Central architecture, ensuring data isolation, access
• Develop technical design documents, diagrams, and specs for development teams and vendors
• Solution and recommend ServiceNow features, customizations, or third-party integrations that best
• Work with the Business Analyst to confirm requirements, suggest alternatives, and align on business
• Deploy ServiceNow applications across CSM, SPM, and other suites, data models and workflows

🎯 Requirements

• 6-10+ years of ServiceNow platform experience, including development, administration, and
• Extensive knowledge of ServiceNow products such as CSM, SPM, ITSM, ITOM, or similar enterprise
• Expertise in building custom ServiceNow apps with advanced data models, rules, workflows, UI, and
• Strong coding skills in JavaScript, AngularJS, Jelly, REST/SOAP APIs, Integration Hub, UI Builder
• Experience optimizing platform scalability and performance for high-availability architectures
• Knowledge of multi-tenant architecture, data isolation, access control, domain separation, and

🎁 Benefits

• Flexible or Remote work persona
• Equal Opportunity Employer
• Accommodations for candidates with disabilities
• Export control regulations compliance
• For more details, learn more here: https://careers.servicenow.com/life-at-servicenow#workpersonas