Technical Customer Engineer

📋 Description

• Own L2/L3 technical support during EMEA business hours, taking complex client issues from initial
• Investigate technical issues across multiple systems, using transaction data, API logs, account
• Diagnose and reproduce API and integration issues using tools such as Postman, curl, SQL, and
• Lead Engineering escalations by preparing structured evidence, technical sub-tickets, and clear
• Build trusted relationships with clients by providing clear technical guidance, proactive
• Identify recurring support patterns, product gaps, integration risks, and potential incidents

🎯 Requirements

• 5+ years of experience in a technical, client-facing role such as L2/L3 technical support
• Strong technical troubleshooting capabilities, including experience working with REST APIs
• Demonstrated ability to take full ownership of client problems, proactively investigate issues
• Strong client-facing communication skills, with the ability to explain technical problems clearly
• Experience working in global or 24/7 support environments with cross-time-zone collaboration and
• Comfortable working EMEA business hours and participating in an occasional weekend and public

🎁 Benefits

• Fully remote work within a global, distributed team spanning EMEA, APAC, and the Americas.
• Flexible working environment designed around collaboration across multiple time zones.
• Opportunity to take ownership of meaningful client relationships and contribute directly to product
• Clear growth opportunities toward broader technical client ownership and increased product
• Exposure to complex fintech infrastructure, including payments, card issuing, financial operations
• Opportunities to work extensively with AI-assisted investigation, automation, and development tools.