Technical Customer Success Manager

📋 Description

• Lead the onboarding process for new customers and manage the post-sales experience end-to-end.
• Build trusted advisor relationships with technical users and decision-makers, from developers to
• Develop a deep understanding of Doppler’s capabilities and customer needs. Manage product requests
• Develop and lead enablement programs. Ensure customers are educated on product features, best
• Gather and analyze customer feedback and develop case studies.

🎯 Requirements

• 3+ years of customer-facing experience in roles such as Technical Account Manager, Customer Success
• Technical acumen in understanding customer requirements, identifying blockers to adoption, and
• Proven track record in customer retention and expansion, including leading implementations, QBRs
• Excellent communication and storytelling skills to educate customers, drive adoption, and
• Self-starter mindset with a passion for startups, comfortable in a fast-paced, evolving environment
• Humble approach to knowledge gaps, unafraid to say "I don’t know," and embracing opportunities for

🎁 Benefits

• Premium health insurance (medical, dental, vision)
• Guilt-free Unlimited PTO - 3-week minimum strongly encouraged
• Upward Mobility
• Learning and Development Stipend
• Wealth Advisor
• 401k