Technical Customer Success Manager - AI Agents

📋 Description

• Take ownership of customer accounts ensuring successful adoption of AI agents
• Independently configure and test standard AI agents and call flows
• Run standard customer go-live processes including EHR/scheduling integrations
• Maintain open-item tracking and escalation paths
• Drive customer retention and expansion through relationship management
• Document customer interactions, product feedback, and best practices

🎯 Requirements

• Proven experience in customer success or account management, preferably in B2B SaaS
• Strong technical aptitude to configure AI agents, prompts, workflows, and call flows
• Exceptional spoken and written English communication
• Proactive follow-through and attention to detail
• Experience with customer retention and expansion strategies
• Ability to work independently and manage multiple accounts

🎁 Benefits

• Work from anywhere in South Africa
• Engaging company culture with professional development opportunities
• Access to advanced AI tools and technologies
• Collaborative and supportive team environment
• Regular training to enhance technical skills
• Team-building activities and company events