Technical Customer Support Engineer, AI Infrastructure & Observability - EMEA

📋 Description

• Supporting and guiding our ClickHouse & Langfuse users, customers, and prospects via cases
• Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our
• Work closely with our global Support Services, Engineering, Go-to-Market, and Product Management
• Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers.
• Escalate bugs to product engineering and close the loop with the customer once shipped.
• Go through deep technical integration/implementation questions together with our customers and

🎯 Requirements

• Hands-on experience with databases, OLAP, or distributed systems (ClickHouse, SQL engines, or
• Strong software engineering fundamentals (CS, Data Science degree, or comparable hands-on project
• Comfort working in a global, remote-first team aligned to SLA coverage, on-call needs, and async
• Genuine curiosity for LLM application development with hands-on experience building, debugging, or
• Familiarity with LLM observability/eval tooling, prompt workflows, model provider APIs (OpenAI
• Strong written communication across registers. You have concise Slack troubleshooting, clear

🎁 Benefits

• Flexible work environment
• Healthcare - Employer contributions towards your healthcare
• Equity in the company
• Time off - Flexible time off in the US, generous entitlement in other countries
• A USD$500 Home office setup if you’re a remote employee
• Global Gatherings