Technical Enablement Manager, Customer Experience

📋 Description

• Own end-to-end CX enablement across onboarding and change mgmt.
• Define learning outcomes and content strategy for learning journeys.
• Build and maintain enablement kits: content, KB, SOPs, comms.
• Design onboarding journeys to reduce time-to-productivity.
• Lead launch readiness: content and delivery for customer-facing teams.
• Measure impact and iterate with CX goals.

🎯 Requirements

• Program ownership: 7+ years leading onboarding and enablement.
• Content strategy + knowledge management: scalable learning library.
• Instructional design: translate changes into learning docs.
• Measurement & analytics: data-driven improvements.
• Cross-functional influence: align partners and timelines.
• AI literacy & communication: using AI in workflows.

🎁 Benefits

• Competitive cash compensation and equity.
• Hybrid work with NYC anchor days.
• Growth, learning and career opportunities.
• Inclusive, equal-opportunity employer.