Technical Escalation Lead

📋 Description

• Drive CRS team's operational KPIs with empathy and efficiency.
• Supervise, coach, and develop a group of specialists.
• Own critical incidents and service interruptions during high-stress events.
• Prioritize tasks across simple and complex technical issues.
• Improve support processes and maximize team efficiency.
• Partner with global service owners and peers to drive value.

🎯 Requirements

• 2–4 years in technical software or IT with leadership experience.
• Ability to work independently with minimal day-to-day guidance.
• Availability for a 24x7 on-call rotation.
• Expert knowledge of LivePerson products and the Conversational Cloud.
• Foundational SaaS troubleshooting skills.
• Strong self-learning mindset and quick tech mastery.

🎁 Benefits

• Health and mental support via EAP for you and family.
• Life insurance paid by the company.
• Medibank health cover with partial premium by LivePerson.
• Generous parental leave and LP Care Days.
• ESPP and learning & development stipends.
• Remote-first model with 4 days remote work.