Technical Escalations Engineer 2 (Network Monitoring) - EMEA

📋 Description

• Develop deep technical expertise and learn as the product evolves.
• Investigate complex escalations, lead calls, and drive solutions.
• Lead office hours, deliver learning sessions, and mentor the GSE.
• Partner with Engineering and Product to identify gaps and improve the platform.
• Become the go-to expert on Network Monitoring at Datadog.
• Build tooling, sandboxes, and automations to streamline debugging.

🎯 Requirements

• Problem solver with obsession for excellence and continuous learning.
• Strategic thinker with a client-centric approach and balance of feasibility.
• Independent, fast learner who adapts to new tech and complex issues.
• Collaborator and mentor, raising the technical bar and culture of excellence.
• Expert in troubleshooting network issues; comfortable with Docker and Kubernetes.
• Familiar with CLIs, APIs, and config files (YAML/JSON).

🎁 Benefits

• Generous and competitive benefits
• New hire RSUs and employee stock purchase plan
• Continuous career development and pathing opportunities
• Product training to understand our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally