Technical Merchant Banking Support Associate

📋 Description

• Provide Exceptional Customer Service: Answer inbound calls and respond to inquiries about technical
• Deliver Technical Support: Troubleshoot and resolve complex technical issues related to merchant
• Process Transactions: Handle various financial transactions, including payments, transfers, and
• Educate Clients: Explain merchant banking services, fees, and technical processes to clients
• Upsell Products and Services: Identify opportunities to promote additional banking products or
• Maintain Security Protocols: Adhere to strict security measures to protect sensitive financial and

🎯 Requirements

• Must be at least 18 years or older.
• A minimum of 3-4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or
• We require all candidates to have a minimum of 3 subjects inclusive of English (CXC/CSEC, City
• Must have a valid (not expired) government issued ID, TRN and NIS card.
• Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public
• Must be able to train and work onsite.

🎁 Benefits

• Competitive compensation packages inclusive of base pay, incentives, over-time and shift
• Annual merit increase based on performance.
• Paid Training.
• Discounts for several corporate and retail partners for services and products once Sutherland ID is
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Competitive Salary with attractive and attainable PBI structure.