Technical Operations Associate, Site Services

📋 Description

• Review, manage, and prioritize incidents, service requests, projects, and operational tasks within
• Monitor assigned queues, aging tickets, pending customer responses, and overdue updates to support
• Prepare daily operational reports and end-of-day summaries covering completed work, outstanding
• Coordinate schedules, recurring meetings, reminders, maintenance windows, and follow-up activities
• Monitor endpoint compliance, device health, and update status using Microsoft Intune and related
• Maintain accurate ticket notes, status updates, troubleshooting records, and resolution

🎯 Requirements

• Experience using ServiceNow or a similar service management platform to track incidents, requests
• Familiarity with Microsoft Intune, Microsoft 365, Teams, Outlook, and SharePoint administration and
• Working knowledge of IT Service Management principles, ticket lifecycle management, and operational
• Strong organizational and time-management skills, including managing multiple priorities, recurring
• Experience coordinating schedules, meetings, maintenance activities, and operational follow-up
• Ability to prepare accurate reports, dashboards, status updates, and operational records

🎁 Benefits

• Self-motivated, organized, and detail-oriented
• Proactive communication and consistent follow-through
• Ownership of assigned tasks through completion
• Ability to prioritize effectively in a fast-paced environment
• Strong collaboration and stakeholder coordination