Technical Operations Engineer

📋 Description

• Troubleshoot applications, services, and infrastructure issues reported by end-users of the systems
• Verify and document issues and bugs for accurate tracking and escalation
• Manage incidents, including communication with stakeholders and coordination with development teams
• Collaborate with Software Engineering teams to establish support workflows and monitoring plans for
• Partner with trusted vendors to resolve service events
• Work with software development engineers to enhance processes and conduct code reviews

🎯 Requirements

• Experience providing Level 2 (L2) support in a tech-driven business environment
• Proficient problem-solving skills and strong technical troubleshooting abilities
• Software development experience, particularly with Python
• A strong desire to identify and resolve root causes, systematically preventing issues from
• Excellent written and interpersonal communication skills, along with a willingness to uphold
• English proficiency is required

🎁 Benefits

• High-Performance, High-Growth Environment
• Focus on Excellence
• Personal Responsibility and Freedom
• Collaborative and Inclusive Culture
• Continuous Growth and Development