Technical Operations Lead

📋 Description

• Lead operational excellence for customer-facing technology delivery, ensuring production
• Manage day-to-day production support for a mid-sized health plan, including core administrative
• Prioritize daily operational events, incidents, and customer issues while coordinating timely
• Drive incident resolution, root cause analysis, and corrective actions to reduce recurring
• Lead customer calls, manage priorities, and provide clear communication throughout operational
• Generate timely Service Level Agreement (SLA) and operational reports for customers and management

🎯 Requirements

• Bachelor’s degree in a relevant field, combined with at least 6 years of experience managing
• Strong experience working with healthcare payer platforms such as Facets, QNXT, or NASCO, with a
• Demonstrated expertise in service management, SLA tracking, operational reporting, and
• Experience with file transfer management solutions such as MOVEit or Edifecs, as well as healthcare
• Hands-on experience establishing and improving operational processes using service management
• Proven ability to monitor and manage the health of production application environments and provide

🎁 Benefits

• Annual base salary range of $80,000–$110,000, with final compensation determined based on skills
• Full-time, permanent employment.
• Fully remote position for candidates based in the United States.
• Opportunity to work across multiple time zones within a collaborative technology delivery
• Exposure to complex healthcare technology platforms, production operations, customer-facing service
• Approximately 5% travel, depending on business and operational requirements.