Technical Product Analyst II

📋 Description

• Provide technical customer service for assigned software solutions, independently managing support
• Take ownership of more complex client software issues while remaining capable of handling the full
• Support software hot-fix updates for internal clients and serve as a technical resource during
• Follow escalation procedures, maintain appropriate communication with customers, peers, and
• Document customer interactions, troubleshooting approaches, actions taken, current status, and next
• Provide timely, clear, and concise written and verbal updates to customers and internal

🎯 Requirements

• At least 2 years of experience in service desk, help desk, technical support, customer service, or
• At least 2 years of scripting experience with technologies such as SQL, Progress, PowerShell, or
• At least 2 years of basic PC troubleshooting and/or repair experience.
• At least 2 years of experience using Microsoft Office applications and creating technical or
• Strong understanding of Windows operating systems, with experience supporting workstation and/or
• Knowledge of TCP/IP and DNS networking concepts is preferred, along with experience working with

🎁 Benefits

• Hourly compensation of $25.00–$30.00, with eligibility for commission or an annual performance
• Fully remote work opportunity within the United States.
• Healthcare coverage, including medical, dental, and vision plans.
• Paid time off, volunteer time off, and paid holidays.
• Employer-matched retirement plan.
• Employee stock purchase plan.