Technical Program Management, Service Quality

📋 Description

• Lead critical Service Quality Improvement programs across Product, Engineering, Data Science, and
• Establish and define key quality metrics and frameworks to track and continuously improve the rider
• Drive strategic initiatives to proactively identify, prioritize, and manage dependencies and risks.
• Align stakeholders across the organization and represent the programs to executive leadership to
• Apply strong technical judgment to evaluate system trade-offs, improve scalability, and ensure
• Manage program roadmaps, portfolio prioritization, and resource allocation to ensure timely

🎯 Requirements

• 7+ years of experience managing highly complex cross-functional programs with a holistic
• Proven track record of driving large-scale, ambiguous technical programs end-to-end, managing
• Strong technical background with the ability to engage credibly in technical design discussion with
• Aptitude for analyzing disparate data points and metrics into structured priorities and actionable
• Exceptional communication and leadership skills with demonstrated ability to align diverse

🎁 Benefits

• Discretionary annual bonus program
• Equity incentive plan
• Generous Company benefits program