Technical Routing Analyst (Product Operations)

📋 Description

• Monitor and respond to quality alerts (SMSCR, DLR Success Ratio, Rejected/Undelivered, Queue
• Provide 24x5 follow-the-sun routing assurance coverage in rotation with regional peers
• Perform proactive quality assurance across SMS and voice destinations — identifying degraded
• Manage country-level routing: evaluate supplier performance against cost and quality targets and
• Onboard and test new supplier connections (SMPP/MM4/MM7 protocols) in coordination with
• Identify and escalate carrier degradations, encoding errors, and throughput issues, coordinating

🎯 Requirements

• Solid understanding of SMS routing fundamentals — SMPP protocol, DLR codes, encoding, conversion
• 5+ years of experience working with carrier or telco routing systems and monitoring tools (e.g.
• Analytical mindset with the ability to investigate degradation patterns, cross-reference data
• Comfortable working in a fast-paced, 24x5 operational environment with on-call responsibilities
• Strong written and verbal communication skills; able to coordinate clearly across time zones with
• Experience collaborating cross-functionally with carrier, product, and engineering teams

🎁 Benefits

• Attractive Discretionary Time Off
• Private Medical Insurance with optional dependent coverage
• Educational Assistance Reimbursement Program
• Opportunities for reimbursement for conferences, trainings, and other personal development events
• Maternity and Paternity Leave
• Additional benefits and perks will be shared and discussed with you by the recruiter during the