Technical Services Engineer, Portworx (Shift: Monday - Friday from 8:00 AM - 5:00 PM PST)

📋 Description

• Optimize Cloud-Native Deployments: Analyze, troubleshoot, and support large-scale enterprise
• Drive Full-Stack Incident Resolution: Investigate, reproduce, and resolve complex multi-layer
• Partner with Core Engineering: Collaborate closely with product engineering teams to isolate edge
• Champion Pre-Sales & Production Success: Provide hands-on technical support during pre-sales
• Expand Collective Knowledge: Author detailed internal and customer-facing Knowledge Base (KB)

🎯 Requirements

• Minimum 2-4 years of experience in customer-facing, technical support work/SRE
• Proficiency in troubleshooting container management platforms (Kubernetes, OpenShift, Tanzu, or
• Hands-on experience operating infrastructure-as-code and automation tools such as Ansible
• Proven ability to triage, isolate, and resolve technical issues in complex, distributed cloud
• Strong collaboration skills with the ability to articulate complex technical concepts clearly to

🎁 Benefits

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be
• Growth: We give you the space and support to grow along with us and to contribute to something
• Team: We build each other up and set aside ego for the greater good.
• Perks: flexible time off, wellness resources, and company-sponsored team events