Technical Success Manager (1:Many)

📋 Description

• Lead live, one-hour deep dive sessions with customers on topics such as platform onboarding, SCM
• Own the session experience end to end: qualify each request, gather context ahead of time, run a
• Serve a shared pool of customers rather than a fixed book, moving fluidly between very different
• Help customers configure Snyk for the way their developers actually work, coaching them on
• Guide customers on securing AI-generated code and AI-assisted development, an area where most teams
• Build and maintain a library of reusable enablement content, including session outlines, tutorials

🎯 Requirements

• 3+ years in a customer-facing technical role such as customer success, solutions engineering
• Proven ability to teach technical topics live: you can run a focused, hands-on session, read the
• Comfort context switching across many customers and environments in a single week, with strong
• Working knowledge of developer tools (for example GitHub, GitLab, Jira, Jenkins, VS Code) and a
• Understanding of Application Security concepts including SAST, DAST, SCA, SBOM, and secrets
• Foundational DevSecOps experience, including hands-on time configuring CI/CD pipelines or

🎁 Benefits

• Inclusive and engaging work environment
• Global benefits supporting health, wellness, financial security, and work/life blend
• Employee resource groups