Technical Success Manager

📋 Description

• Build and nurture relationships with key customer stakeholders and operational service owners to
• Offer technical guidance, product insights, and best practices for the integration and expansion of
• Provide technical expertise and organizational skills to manage escalations and coordinate
• Identify adoption insights and develop risk mitigation plans proactively to manage and protect
• Participate in the creation and sharing of intellectual capital including training and best

🎯 Requirements

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or
• 5+ years of experience in a customer-facing role (such as Solutions Delivery, Customer Success
• Strong communication and presentation skills in Japanese and English that enable you to
• Strong technical acumen with the ability duly to align business challenges to the Zscaler portfolio
• Ability to analyze customer data to gain key insights and develop tailored adoption strategies and

🎁 Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!