Technical Support Analyst

📋 Description

• Prioritize and manage inbound customer requests across real-time channels (chat, phone), the
• Analyze semi-complex to complex technical problems to identify and execute root-cause solutions
• Own resolution for technical requests including User Access Management, Connections, Reporting, and
• Quickly recognize out-of-scope issues and leverage internal workflows to route them efficiently to
• Actively participate in Knowledge-Centered Service (KCS) methodologies by capturing, creating, and
• Embrace and utilize AI productivity tools and automation embedded in our tech stack to speed up

🎯 Requirements

• 12+ months of experience in a high-touch Client Care or Technical Support role is highly preferred
• Exceptional written and verbal communication skills, with the ability to maintain a highly
• Passion for using automation and modern AI-driven tools to simplify workloads and enhance
• Solid understanding of enterprise case management workflows and ticketing infrastructure
• Foundational knowledge of frontend web technologies (HTML, CSS, and JavaScript) is a strong
• A self-motivated, resilient team player who thrives in a fast-paced environment and naturally goes

🎁 Benefits

• Great Place to Work certified in the US, Australia, India, Lithuania, France, Germany and the UK