Added
7 days ago
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Full time
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customer support ci/cd cloud platforms pki tls/ssl

📋 Description

  • Deliver exceptional customer service by resolving technical issues.
  • Troubleshoot DigiCert product issues using diagnostic tools.
  • Own cases from initial contact through resolution with timely updates.
  • Escalate complex issues with logs and diagnostic data.
  • Collaborate with Engineering, Product, CS, Sales, and others.
  • Communicate with customers via cases, phone, and chat.

🎯 Requirements

  • 1+ years of experience in Technical Support, Help Desk, IT Ops, or customer-facing tech role.
  • Degree in Computer Science, Information Technology, Information Systems, or equivalent practical experience.
  • Strong customer service and communication skills.
  • Excellent analytical and troubleshooting abilities.
  • Strong attention to detail and ability to manage multiple priorities.
  • Ability to explain technical concepts to technical and non-technical audiences.

🎁 Benefits

  • Generous time off policies
  • Top shelf benefits
  • Education, wellness and lifestyle support
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