Technical Support Engineer 1

📋 Description

• Engage with customers via ticketing, chat, and screen sharing to resolve support issues
• Reproduce issues and explore Datadog’s 600+ integrations
• Contribute to product discussions with internal teams using client feedback
• Train as a specialist in one or more Datadog product areas
• Work from a Datadog office 3–5 days per week

🎯 Requirements

• Computer Science / Engineering major or bootcamp graduate
• Active contribution to Open Source projects and the engineering community
• Self-motivated, detail-oriented, eager to learn
• Client-centric critical thinker
• Effective written and verbal communicator
• Some programming experience and basic Linux knowledge
• Able to work a rotating weekend schedule
• Nice to have: log management fundamentals
• Nice to have: Cloud Security Monitoring

🎁 Benefits

• Best-in-breed onboarding
• Generous global benefits
• Mentor and buddy program for in-house networking
• RSUs and employee stock purchase plan
• Continuous professional development and product training
• Inclusive culture with Community Guilds and Inclusion Talks