Technical Support Engineer 1 - Sao Paulo

📋 Description

• Engage with customers via ticketing, live chat, and screen sharing.
• Reproduce issues and explore Datadog’s 600+ integrations.
• Contribute to product discussions from client feedback.
• Train as a product-area expert.
• Work from a Datadog office 3-5 days per week.

🎯 Requirements

• Computer Science or Engineering major or bootcamp grad
• Open-source contributions and engineering community involvement
• Some programming experience and Linux knowledge
• Client-centric thinker with strong written and verbal communication
• Self-motivated, detail-oriented, and eager to learn; willing to rotate weekends
• Nice to have: log management fundamentals and cloud security monitoring

🎁 Benefits

• Best-in-breed onboarding
• Generous global benefits
• Mentor and buddy program for networking
• RSUs and employee stock purchase plan
• Continuous professional development and product training
• Inclusive culture with Community Guilds and Inclusion Talks