Technical Support Engineer

📋 Description

• Own the intake and triage of technical customer issues escalated from Customer Success
• Resolve complex issues with enterprise features, especially SSO and SCIM
• Join technical troubleshooting and SCIM setup calls with customers on your own, as a trusted
• Become an expert on our product so you can help customers with confidence
• Investigate issues using logs (Datadog, PostHog), browser developer tools, and API calls to find
• Keep Customer Success and on-call Engineering informed with clear, timely updates on every open

🎯 Requirements

• 4+ years of experience in technical support engineering or a similar customer-facing technical role
• Hands-on experience setting up and troubleshooting SSO (SAML, OIDC) and SCIM provisioning with
• Experience investigating issues through logs and APIs, using tools like Datadog, PostHog, and
• A track record of managing a high-volume queue of technical issues, prioritizing well, and keeping
• Hands-on experience using AI tools like Claude to automate parts of your work, from triage to
• Experience building runbooks, knowledge base content, or processes that help other teams resolve

🎁 Benefits

• Full Medical/Dental/Vision coverage with 100% employer contribution, FSA, and an HSA for qualified
• Competitive compensation + meaningful equity
• 401(k) plan
• Work from anywhere in the US, with UberEats and Deskpass stipends
• Generous annual stipend for Learning & Development & Productivity
• Health and Wellness stipend