Twilio

5,001-10,000 employees
87 jobs posted

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Technical Support Engineer 2

Customer Support

Added

11 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

Related skills

billing sql excel zendesk english

📋 Description

Escalate problems with users and CS teams to solve issues
Escalate critical issues to internal channels and test resolutions
Report bugs to Engineering & QA and help prioritize fixes
Clearly communicate issues to customers and internal teams
Verify issues are resolved and validated
Provide Email, Chat and Phone support to customers

🎯 Requirements

Fluency in Japanese and English
Billing experience including analyzing invoices
Knowledge of Excel, SQL and Zendesk
Ability to address customer concerns with empathy
Ability to mentor teammates and advise on Billing improvements
Strong RESTful API knowledge and Zuora experience

🎁 Benefits

Competitive pay
Generous time off
Parental and wellness leave
Healthcare
Retirement savings program
Offerings vary by location

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