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Twilio

Technical Support Engineer 2

Fully Remote
Customer Support
Added
6 days ago
Location
Type
Full time
Salary
Salary not provided
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Related skills

jira rest apis smtp tls

📋 Description

  • Address customer issues and feed feedback to Product/Engineering
  • May require irregular shifts, including weekends
  • Work with customers' and partners' developers to resolve complex problems
  • Collaborate with teammates via Slack and file JIRAs to report bugs
  • Review and contribute to knowledge bases and external resources

🎯 Requirements

  • 3+ years experience with email infrastructure (MUA/MTA)
  • Strong REST APIs knowledge and cloud troubleshooting
  • SSL/TLS and SMTP protocols; bonus POP3/IMAP
  • TCP/UDP networking basics and SSL/TLS troubleshooting
  • Communicate complex technical issues to technical and non-technical audiences
  • Customer-focused with dedication to the customer experience

🎁 Benefits

  • Competitive pay and generous time off
  • Healthcare and retirement savings
  • Parental and wellness leave
  • Flexible, remote-friendly culture
  • Equal opportunity employer commitments
  • Volunteering and donation support
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