Support customers using Twilio platform; act as voice of Twilio to customers and partners.
Serve as subject matter expert for Twilio APIs and SDKs.
Troubleshoot QoS issues and complex problems with developers, architects, and support teams.
Collaborate with Product/Engineering via Slack; file JIRAs for bugs; review internal knowledge.
Assist manager with process improvements; support customers on holidays when needed.

🎯 Requirements

2+ years technical support experience or similar.
Full-Stack JavaScript support; troubleshoot server-side (Node.js, C#, Java, Python) and client-side
Understanding of OOP concepts.
Basic SQL and query-writing skills.
Good understanding of APIs, HTTP, RESTful services.
Troubleshooting network issues (TCP/UDP; SSL/TLS basics).

🎁 Benefits

Competitive pay and generous time off; healthcare; retirement savings; parental and wellness leave
Remote-first culture with occasional in-person gatherings.

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