Technical Support Engineer 2

📋 Description

• Use strong technical and diplomatic skills to address customer issues and provide customer feedback
• Be ready to assist customers when they need us. This position may require working an irregular
• Work with our customers' and partners' developers, architects, and support personnel to resolve
• Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as
• Review and contribute to internal knowledge bases and external technical resources to stay current

🎯 Requirements

• 3+ years of experience with a strong understanding of email infrastructure, including Mail User
• Solid knowledge of REST APIs, API troubleshooting, and cloud-based solutions.
• Good understanding of internet security and communication protocols, including SSL, TLS, and SMTP.
• Strong troubleshooting skills for network connectivity issues, with a good understanding of
• Ability to communicate complex technical issues clearly and effectively to both technical and
• Customer-first mindset with a demonstrated commitment to delivering an exceptional customer

🎁 Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Offerings vary by location