Technical Support Engineer 2

📋 Description

• Use your strong technical and diplomatic skills to address customer issues and provide customer
• Work with our customers' and partners' developers, architects, and support personnel to resolve
• Leverage your experience with troubleshooting and resolving Quality of Service (QoS) issues.
• Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as
• Review internal knowledge to stay current on industry shifts and standards.
• Assist your manager in process improvements by surfacing customer pain points to assist in process

🎯 Requirements

• 2+ years of Technical Support Experience or similar relevant experience.
• Full-Stack Javascript Tech Support experience with capabilities to troubleshoot server-side code
• A good understanding of Object-Oriented Programming (OOP) concepts.
• Basic understanding of SQL and query-writing skills.
• Good understanding of APIs, HTTP Protocol, and RESTful services.
• Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics

🎁 Benefits

• Competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement