Technical Support Engineer 2, Premier - Denver

📋 Description

• Respond to client requests via phone/chat/tickets on a fast-paced team
• Educate clients on using the Datadog platform
• Build relationships with Premier Customers to understand their environment
• Reproduce issues and explore Datadog's 600+ integrations
• Create documentation and knowledge base articles
• Drive product discussions based on client needs

🎯 Requirements

• 2+ years of multi-channel technical support at a SaaS company
• Some programming experience and basic Linux knowledge
• Self-motivated, detail-oriented, and eager to learn
• Critical thinker with a client-centric approach
• Decisive, but escalate when needed
• Prior Premium/Enterprise technical support experience

🎁 Benefits

• Best-in-breed onboarding
• Generous global benefits
• Mentor and buddy program for networking
• RSUs and ESPP for new hires
• Ongoing professional development and product training
• Inclusive culture with Community Guilds and Inclusion Talks