Twilio

5,001-10,000 employees
111 jobs posted

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Technical Support Engineer 3

Customer Support

Added

9 days ago

Location

🌍 Europe

Type

Full time

Salary

Salary not provided

Related skills

sql jira excel zendesk splunk

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Ticket ownership: manage and resolve tickets.
Incident & trend resolution: spot trends; propose next steps.
Documentation: fully document customer and internal interactions.
Knowledge sharing: document gaps and write training materials.
Process improvement: suggest streamlined support processes.
Multi-channel engagement: support via email, chat, and phone.

🎯 Requirements

Troubleshooting: proven with Zendesk, Excel, SQL, Splunk, JIRA.
Autonomy & case management: manage high-volume caseloads to SLA.
Clear communication: explain concepts clearly to customers and partners.
Decision-making & collaboration: quick decisions and cross-team work.
Mentorship: experience mentoring peers and guiding improvements.

🎁 Benefits

Competitive pay and benefits.
Healthcare and retirement savings.
Generous time off and parental leave.
Offerings vary by location.

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