Technical Support Engineer 3, Premier - EMEA

📋 Description

• Respond to client requests via phone/chat/tickets while educating on the platform
• Build relationships with Premier Customers to understand their environment
• Reproduce issues and explore 600+ integrations with Datadog
• Create documentation and knowledge base articles for various technologies
• Drive product conversations based on client needs and problems
• Participate in routine health checks with Premier Customers

🎯 Requirements

• Experienced in multi-channel technical support at a SaaS company (5+ years)
• Some programming experience and basic knowledge of Linux
• Self-motivated, detail-oriented, and eager to learn
• Knowledgeable about current infrastructure and monitoring technologies
• Decisive with good judgment on escalation
• Previously in Premium/Enterprise technical support

🎁 Benefits

• Best-in-breed onboarding
• Generous global benefits
• Mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and ESPP
• Continuous professional development, product training, and career pathing
• Inclusive culture with Community Guilds and Inclusion Talks