Technical Support Engineer

📋 Description

• Provide 1st, 2nd, and 3rd line engineering support for the NYC Public Safety Logging and Recording
• Provision, deploy, patch, and upgrade NRX/NIR Logging and Recording Solutions, including Inform
• Collaborate closely with deployment teams to ensure the successful rollout and implementation of
• Define and implement regular maintenance schedules and health monitoring procedures to ensure
• Work cross-functionally with internal teams, including management and R&D, escalating issues
• Deploy and provision systems to replicate customer-reported issues for troubleshooting and

🎯 Requirements

• Bachelor's degree in Science, Technology, or a related field preferred.
• Relevant technical customer support experience, ideally within a Public Safety or mission-critical
• Strong understanding of customer service principles and experience delivering high-quality
• Hands-on experience supporting Windows Server environments (2012, 2016, 2019) and client
• Working knowledge of VMware v7 and v9 suites, including ESXi, vSCA, and HA environments.
• Experience with Hyper-V virtualization technologies and Active Directory administration tasks.

🎁 Benefits

• Support mission-critical public safety operations: Play a key role in maintaining and enhancing
• High-impact technical work: Work on complex, enterprise-scale systems in a fast-paced and highly
• Opportunities for growth: Expand your expertise across infrastructure, virtualization, networking
• Collaborative team culture: Join a dedicated team that values technical excellence, customer